Save money on travel.
By travelling together, members share the cost of their trips. With BlaBlaCar, drivers offset their motoring costs and passengers save money on transport.
You can also offer a ride
1. General Condition of Use
1.1 Scope and definitions
These General Conditions of Use apply to all services provided by Comuto SA (a company registered in France under company number RCS Paris 491904546) whose registered office is at 84 avenue de la République, 75011 Paris, France (“BlaBlaCar”).
BlaBlaCar owns and operates the website: www.blablacar.co.uk.
“BlaBlaCar" means Comuto SA, the company maintaining the matching services for ridesharing on the Site and any of its partners or group or associated companies.
“Booking Fee” means the applicable fees or other relevant amount for the Cancellation Service.
“Booking Confirmation” has the meaning ascribed to it at Clause 2.4.2.
"Cost Contribution" means the amount excluding the Booking Fee (if any) set out by the Driver in relation to the Trip which is payable by the Passenger as their contribution towards the costs of the Trip.
"Driver" means the individual using the Site to offer to Ridesharing journey with a Passenger and to transport that Passenger to a given destination at an agreed time in exchange for the Cost Contribution.
"Leg" refers to a section or part of a Trip offered for separate booking by a Passenger as set out in the Conditions.
"Passenger" means an individual who has agreed using the Service to travel with a Driver.
“Qualifying Trip” has the meaning ascribed to it at clause 2.4.1.
“Ridesharing” means the sharing of a Vehicle for a Trip or Leg by a Driver carrying a Passenger for that Trip or Leg in exchange for a Cost Contribution;
"Service" refers to any service provided by the Site to any User.
"Site" means www.blablacar.co.uk and any other website or related mobile or other applications edited, maintained or operated by BlaBlaCar alone or with others which offers similar services including any microsites or sub-sites offered through any such website or application
“Trip" means a given journey in relation to which a Driver and a Passenger have agreed a transaction through the Site and such expression shall include a Qualifying Trip.
"User" refers to a Passenger, Driver or any other user of the Site.
"User Account" means an account with the Site opened by a User and used in order to access the Service provided by the Site.
“Vehicle” means the vehicle offered by a Driver for Ridesharing.
1.2 Acceptance of Conditions
These Conditions apply to any use of the Site whatsoever. By using the Site, Users accept these Conditions in full, even if a User does not create a User Account.
In the event that any User fails to comply with any of the Conditions BlaBlaCar reserves the right to withdraw the User Account in question and suspend or withdraw all Services to that User without notice.
The agreement for the provision of the Ridesharing is between Drivers and Passengers and BlaBlaCar is not a party to these arrangements or agreements between them.
These Conditions are intended to create binding rights and obligations between Users in accordance with the Contracts (Rights of Third Parties) Act 1999.
1.3 Variation of the Conditions, the Site and Service
BlaBlaCar reserves the right to modify the Conditions at any time. In addition, BlaBlaCar may vary or amend the Services provided through the Site, the Site functionality and/ or the “look and feel” of the Site at any time without notice and without liability to Users.
Any modification to the Site, Services or Conditions will take effect as soon as such changes are published on the Site.
Users will be deemed to have accepted any varied Conditions in the event that they use any Services offered through the Site following publication of the varied Conditions. Changes will not apply to any bookings which have been made prior to publication of the varied Conditions.
2. Use of the Service
2.1 User Account and Accuracy of Information
In order to use the Services each User must create a User Account and agrees to provide any personal information requested by BlaBlaCar. In particular, Users will be required to provide their first name, last name, age, title, valid telephone number and email address. Use of the Site is limited to those over the age of 18 at the time of registration.
Users agree and accept that all of the information they provide to BlaBlaCar when setting up their User Account and at any other time will be true, complete and accurate in all respects. Users also agree that any information supplied to BlaBlaCar or posted on the Site in connection with any Trip, Vehicle or Ridesharing will be true accurate and complete.
BlaBlaCar will not be liable to any User in the event that any information provided by a User (including for the avoidance of doubt another User) which is incomplete, inaccurate, misleading or fraudulent.
Unless expressly agreed by BlaBlaCar Users are limited to one User Account per User. No User Account may be created on behalf of or in order to impersonate another person.
Any breach of these Conditions will give rise to immediate suspension of a User’s User Account and they may be restricted from accessing any further Services.
2.2 No Commercial activity and Status of BlaBlaCar
The Site and the Service are strictly limited to providing an online platform that connects Drivers and Passengers to car share in a private capacity. The Site and the Service may not be used to connect Drivers and Passengers to car share, offer or accept ridesharing for profit or in any commercial or professional context.
More information relating the cost of transportation is available here.
Drivers must not profit from any Trip. The Service and the Cost Contribution may only be used to discharge the Driver’s costs and may not be used to generate any profit for the Driver. The Driver is not entitled to make profit by virtue of the amount of the Cost Contribution, the types of Trips offered by a Driver, the frequency of such Trips or the number of Passengers transported. This applies to all activities, arrangements and Services booked using the Site and any additional services or activities which may be agreed between Driver and Passenger.
The Driver must not provide additional services to any Passenger for profit or gain (and the Passenger may not accept or ask for any such services) including (without limitation) package delivery, waiting time, additional drop offs and pick-ups and collecting additional passengers (other than the Passenger).
All Trips, collection points and destinations must be pre-agreed through the Site in advance. Drivers may not collect any Passengers from any location which has not been pre-agreed with the Passenger through the Site.
Users are reminded that using the Site in a commercial or professional capacity may invalidate a Driver’s insurance. BlaBlaCar’s liability is limited in accordance with these Conditions and in particular BlaBlaCar is not liable in respect of any breach of any agreement or arrangement between Users or breach by a User of these Conditions including where any Driver (in breach of these Conditions) offers Services through the Site in a professional or commercial capacity (thereby potentially invalidating their insurance). It is up to Users to be vigilant in ensuring that ridesharing related services are not provided on a commercial basis.
Status of BlaBlaCar
Neither BlaBlaCar nor the Site provides any transport services. The Site is a communication platform for Users to transact with one another. BlaBlaCar does not interfere with Trips, destinations or timings. The agreement for ridesharing is between the Driver and the Passenger. BlaBlaCar is not a party to any agreement or transaction between Users, nor is BlaBlaCar liable in respect of any matter arising which relates to a booking between Users.
Save in relation to the collection of the Cost Contribution in accordance with Clauses 2.3 and 2.4 below, BlaBlaCar is not and will not act as an agent for any User.
Any breach of these Conditions will give rise to immediate suspension of a User’s User Account and they may be restricted from accessing any further Services.
2.3 Types of Booking and Payment
BlaBlaCar offers a free service which allows Users to contact each other directly to arrange a car share by setting up a meeting point and agreeing travel conditions (including size of luggage, whether smoking is permitted, whether pets are permitted, whether music can be played in the car etc).
Users accept that given the nature of the service and the fact that it is free of charge Drivers and Passengers will have no recourse to BlaBlaCar for any aspect of the transaction including in relation to cancellation, last minute changes, failure by the Driver or the Passenger to turn up or non-payment of the Cost Contribution. In particular it is the Driver’s responsibility to collect payment from the Passenger at the time of the Trip.
Subject to the payment of a Booking Fee by the Passenger, Cost Contributions may be collected using the Site from the Passenger on behalf of the Driver by BlaBlaCar at its sole discretion in the circumstances set out below. Where such Cost Contributions are collected by BlaBlaCar, a cancellation policy set out in Clause 2.4 (Cancellation Service) applies.
Save as provided in Clause 2.4 (Cancellation Service), BlaBlaCar will not contact either party and will take no steps whatsoever to manage the booking. The Ridesharing service itself is managed by Drivers and Passengers only.
Please note that BlaBlaCar reserves the right to change any aspect of the Site or its services which may include adding new services (which may require payment) or withdrawing services.
2.4 Cancellation Service
BlaBlaCar may offer to its Users a cancellation service with a view to assist in reducing the risks of a cancellation of a Trip or Leg or non-payment of the Cost Contribution. However, nothing in these Conditions shall impose on BlaBlaCar any liability to any Users for the occurrence of any of those risks other than withholding or paying the Cost Contribution as set out below. The Cancellation Service:
- may entitle a Driver to receive a compensation in the event of a late cancellation by a Passenger if the conditions set out below are met; or
- may ensure that the Cost Contribution is received by the Driver only when the ridesharing service has been performed by the Driver if the conditions set out below are met.
BlaBlaCar reserves the right not to offer the Cancellation Service to a Trip or Leg at its sole discretion.
2.4.1 Conditions applicable to the Cancellation Service
Provided that the Booking Fee is paid, the Cancellation Service may apply in relation to the following Trips (“Qualifying Trips” which expression shall include a Leg when applicable in accordance with the paragraphs below):
- a one-off Trip for which a specific advert was made on the Site and which consists in an ad hoc journey occurring only once on a particular date and time for a given departure and destination points; and
- which involves a distance of at least to 50 miles.
If the journey consists in the Leg of a Trip which qualifies for a Cancellation Service, then the Leg will qualify as a Qualifying Trip for itself if the Cost Contribution for that Leg is equal to or greater than £4 (four pound sterling).
BlaBlaCar reserves the right to limit the number and / or class of Users eligible to the Cancellation Service for any Qualifying Trip including any Leg of a Qualifying Trip.
2.4.2 How to Book a Car Share for a Qualifying Trip
The Driver provides details of his or her Qualifying Trip on the Site, specifying date and time for departure and destination points, the amount of the Cost Contribution per seat and all other relevant travel conditions.
The Passenger books one or more seats in the car for that Qualifying Trip from the Site exclusively by making a payment online using a bank/credit card (“Booking”) of the Cost Contribution and the Booking Fee.
BlaBlaCar will then send an email confirmation to each of the Driver and the Passenger confirming the Booking upon receipt by BlaBlaCar of the Cost Contribution and Booking Fee from the Passenger of the Qualifying Trip ("Booking Confirmation"). Once a Booking Confirmation has been sent, the Booking is complete and a separate binding agreement for Ridesharing relating to a Qualifying Trip shall be formed between the Driver and Passenger. With effect from the Booking Confirmation, the Driver and the Passenger shall also be bound by the additional financial provisions set out below at Clause 2.4.6 together with the conditions of cancellation of the Qualifying Trip set out below at Clause 2.4.5.
The Booking is personal to the Driver and the Passenger. The identity of the Driver and the Passenger must match the identity provided by each of them to BlaBlaCar. A User shall be entitled to cancel a Trip if the identity of the Driver or that of the Passenger is not that provided on the Site.
The Driver undertakes to BlaBlaCar and to the Passenger(s) to perform the Trip that he or she has advertised on the Site to share with them on the agreed date, time and place. The Driver also undertakes to BlaBlaCar and to the Passenger(s) to ensure that his or her Vehicle has the seating capacity advertised and for which the Bookings were made.
2.4.3 Payment Terms for a Qualifying Trip (online payment when available)
In consideration of the Cancellation Services, BlaBlaCar shall charge a Booking Fee calculated using the formula below. The Booking Fee will be added to the price of Cost Contribution payable by the Passenger for a Qualifying Trip and payable by bank/credit card by the Passenger on the date of the payment online of the Cost Contribution.
The Booking Fee consists of a fixed amount and a variable part, to which is added the amount of value added tax (or sale tax) (“VAT”) which is currently at 20%. The Booking Fee is calculated as follows:
Ø (£0.89 exclusive of VAT + 9.90% exclusive of VAT of the Cost Contribution per seat) * (1 + 20% VAT)
→ This corresponds to £1.07 inclusive of VAT (fixed amount) + 11.88% inclusive of VAT of the Cost Contribution per seat.
Ø provided always that the Booking Fee inclusive of VAT shall not exceed 20% of the Cost Contribution.
The Booking Fee will apply for each car seat made available by the Driver of a Qualifying Trip.
Payment of the Driver of a Qualifying Trip (online payment)
The Passenger shall confirm to BlaBlaCar on their dashboard on the Site within seven calendar days of the date of performance of the Ridesharing service for the Qualifying Trip that he or she used the Ridesharing service provided by the Driver in relation to the Qualifying Trip for which the Booking was placed. At the end of this period, and unless otherwise directed by the Passenger, the Passenger shall be deemed to have used the Ridesharing service and accepted that the Cost Contribution in relation to the Qualifying Trip is due and payable to the Driver and that the Booking Fee is due and payable to BlaBlaCar (“Authorisation to Pay”).
As soon as practicable from the date of the express or deemed Authorisation to Pay given by the Passenger (“Credit Date”), the User Account of the Driver shall show a credit representing the amount of the Cost Contribution payable by the Passenger (“Amount”) and BlaBlaCar is hereby authorised to receive payment of the Booking Fee.
Where the Authorisation to Pay was expressly given by the Passenger, the Driver may direct BlaBlaCar to pay him or her the Amount and BlaBlaCar shall pay the Amount by bank transfer on the five (5) business days following the request made through the Site by the Driver.
In any other case, and in particular (without limitation) where the Passenger is deemed to have given the Authorisation to Pay, BlaBlaCar shall pay the Amount by bank transfer no later than one calendar month after the Credit Date.
No payment shall be made to the Driver unless the Driver provides to BlaBlaCar his or her bank details. The Driver’s bank details are stored on "Profile"> "Bank details" and not available to the public.
BlaBlaCar shall not pay the Amount due otherwise than by bank transfer, thereby excluding any payment in cash or by cheque.
BlaBlaCar shall not be liable to the Driver for any loss resulting in the failure to pay the Driver if for any reason whatsoever, the Amount payable by the Passenger is not received by the Driver or is required to be returned to the Passenger such as in the event of insufficient funds, fraudulent use of the card of the Passenger, the card company or bank of the Passenger failing to process correctly the payment or a failure on BlaBlaCard’s side to take or make a payment when it is outside BlaBlaCar’s reasonable control.
The Driver undertakes to return to BlaBlaCar on demand any amount received in such circumstances.
2.4.5 Payment Terms when a Qualifying Trip is cancelled
The Driver and the Passenger agree to the conditions relating to the payment of any refund to the Passenger or compensation to the Driver (whether in full or in part) relating to the cancellation of a Qualifying Trip after the Booking Confirmation, are set out below:
Ø Where the cancellation of a Qualifying Trip is caused or deemed to have been caused by the Driver under these Conditions, the Passenger shall be entitled to a full refund including the Booking Fee.
Ø Where the cancellation of a Qualifying Trip is caused or deemed to have been caused by the Passenger under these Conditions (but without prejudice to the other provisions set out in these Conditions):
o If the Passenger cancels more than 24 hours before the agreed departure time, the Passenger shall be entitled to a full refund of the Cost Contribution less the Booking Fee. As the result, the Driver shall not be entitled to any compensation.
o If the Passenger cancels 24 hours or less before the agreed departure time, the Passenger shall be entitled to a refund of 50% (fifty per cent) of the Cost Contribution less the Booking Fee and the Driver shall be entitled to receive the remainder of the Cost Contribution from the Passenger (that is 50% of the Cost Contribution).
o If the Passenger cancels on or after the agreed departure time or if the Passenger does not present himself or herself at the pickup point within 30 minutes of the agreed departure time, the Driver shall be entitled to receive the Cost Contribution in full less the Booking Fee. As a result, the Passenger shall not be entitled to any refund.
Any seats that become available following a cancellation by a Passenger under these Conditions shall automatically become available to other Passengers for online Booking on the Site and therefore subject to these Conditions.
2.4.6 Additional financial provisions relating to Qualifying Trips
All sums received by BlaBlaCar under these Conditions as Cost Contributions and Booking Fees are held in a separate designated deposit bank account with Arkéa / Adyen for the benefit of the Drivers until they are due and payable to either the Driver or BlaBlaCar as the case may be. Any order to pay made by the Users in accordance with these Conditions is irrevocable and will be executed by the bank Arkéa / Adyen.
The Passenger and Driver agree that no interest is payable on the monies held in a separate designated deposit bank account with Arkéa / Adyen.
In an effort to minimise the effects of credit card fraud and to prevent money laundering, the Users agree to provide on request from BlaBlaCar and / or Arkéa and /or Adyen and more generally any competent judicial or administrative authority any information that they may require to verify their identity, including any proof of identity and proof of address. In the absence of immediate response to these requests, the Users agree that BlaBlacar shall be entitled to take unilaterally any action that it deems appropriate including the freezing of any payments to be made under those terms and / or the suspension of the Service(s).
No payment may be made to a Driver on an account that has not been opened in his or her name.
2.5 Driver and Passenger obligations
Each of the Drivers undertakes and agrees that:
· they will present themselves on time and at the place agreed with the specified Vehicle;
· they will immediately inform all Passengers of any change whatsoever to the Trip;
· if the Driver decides to change any aspect of a Trip, the Driver undertakes to contact all Passengers who have made a booking in relation to that Trip and to obtain the agreement of all Passengers to the change. In the event that the Trip in question is a Qualifying Trip for which one or more Passengers have paid a Booking Fee, if any such Passenger refuses the change, that Passenger shall be entitled to cancel the Qualifying Trip and seek a full refund (including of the Booking Fee) and the Driver shall not be entitled to any compensation being paid for such cancellation by that Passenger.
· they must comply with the Good Conduct Charter at all times;
· they must wait for the Passenger(s) at the pickup point for at least 30 minutes after the agreed time (however, the Passenger is expected to be punctual); and
· they must abide by all road rules and laws of the countries in which they are driving and will drive safely.
Each of the Passengers undertakes and agrees that:
· they will present themselves on time and at the place agreed with the Driver;
· they will immediately inform the Driver or BlaBlaCar if they are required to cancel a Trip;
· they will comply with the Good Conduct Charter at all times;
· they wait at the pickup point for at least 30 minutes after the agreed time for the Driver to arrive;
· they will pay the Cost Contribution to the Driver and where applicable the Booking Fee to BlaBlaCar.
If the Passenger or Driver fail to comply with any of these terms or any other Conditions BlaBlaCar reserves the right to keep information relating to the breach, to publish or disclose this information on the User’s online profile and to suspend or withdraw the User’s access to the Site.
The Driver agrees and undertakes that they will take out and maintain insurance to cover the Trip and any ridesharing offered or booked through the Site (including for the avoidance of doubt insurance to cover any international or overseas part of a Trip). The Driver agrees that they will, on request, provide the Passenger with evidence in advance of the Trip of the complete validity of his or her insurance policy. The Driver also undertakes to hold a valid driving licence and that the Driver will own or will be entitled to use the Vehicle and that the Vehicle will have a valid MOT certificate and the Passenger is entitled to request evidence of the Driver’s insurance, registration certificate (‘log book’), driving licence and MOT certificate at any time up to completion of the Trip.
It is BlaBlaCar’s understanding that most insurers take the view that a Passenger who contributes only towards travel expenses is treated as travelling for free, and is therefore a third party passenger who is covered by compulsory third party insurance in the United Kingdom. However BlaBlaCar gives no warranty or assurance in this regard and it is the Driver’s responsibility to verify that their insurance provides adequate cover in the United Kingdom or elsewhere in the world.
More information relating to insurance and ridesharing is available here.
It is up to each Driver and Passenger to confirm with each other that the Driver is covered by valid insurance for a Trip. The Driver must confirm that his or her insurance policy allows him or her to carry passengers and that the insurance policy covers all Passengers and any accident or incident which may occur during a Trip.
The Driver and the Passenger are aware that standard non-commercial insurance policies may refuse to cover loss or damage arising in the event that the Driver had made or was seeking to make a profit.
The Driver may collect no payment from the Passenger other than the Cost Contribution and the Driver must not in any event make a profit.
The Driver therefore undertakes to calculate his or her expenses (fuel, toll, maintenance, repairs, MOT, depreciation and insurance of his or her Vehicle) and guarantees that the total Cost Contributions requested from his or her Passengers does not result in any profit.
If the Driver does make a profit, or if the insurers repudiate or refuse to accept any claim arising during a Trip for any other reason the Driver will be responsible for the financial consequences, losses and damages arising and BlaBlaCar will not be liable under any circumstances to the Driver or the Passenger.
More information relating the cost of transportation is available here.
BlaBlaCar reserves the right to suspend immediately the account of a user or User including the money displayed as a credit or otherwise and to make aware to competent authorities any professional activity.
2.7 Management of disputes between Users
BlaBlaCar shall provide its Users with an online service for resolving disputes. This service is non-binding. BlaBlaCar is under no obligation to seek to resolve disputes and this service is offered at BlaBlaCar’s sole discretion and may be withdrawn at any time.
If any dispute is not settled, BlaBlaCar reserves the right to retain any sums paid by the Passenger until an amicable agreement has been reached between the Passenger and the Driver or a definitive judicial decision has been made.
2.8 Verification of phone number
In order to increase trustworthiness, prevent typos and wrong numbers, any User can verify their mobile number. The User may do this by providing BlaBlaCar with their mobile phone number, after which the User will receive an SMS with a 4-digit code which can be validated on the Site.
This service is free of charge, except for the possible cost levied by a User’s mobile phone operator for receiving the SMS.
2.9 International Trips and International Bookings
Bookings may be made through the Site for international Trips. An International Trip means any Trip which includes any travel outside of the United Kingdom. If a booking is made for an International Trip Drivers must ensure that their insurance covers travel outside of the United Kingdom. The Driver must also ensure that their vehicle is compliant with all relevant rules and restrictions applicable in any overseas country.
BlaBlaCar is not a party to any agreement between a Driver and Passenger and will not be liable to either party unless the loss or damage incurred arises due to BlaBlaCar’s negligence.
BlaBlaCar shall use its reasonable endeavour to ensure the Site is available 24 hours a day, but occasionally access to the Site may be restricted to allow for repairs, maintenance or the introduction of new facilities or services or not available for reason beyond BlaBlaCar’s control. BlaBlaCar does not accept any responsibility for any errors, omissions, or for the results obtained from the use of such information or for any technical problems Users or users may experience with the Site. If a User detects a fault, please contact us and BlaBlaCar will endeavour to correct the fault as quickly as BlaBlaCar can.
BlaBlaCar will not be liable to a User for any fraudulent use of payment instruments by a Passenger. In such circumstances, no compensation or indemnity whatsosever shall be given by BlaBlaCar to the Driver.
BlaBlaCar shall not be liable for any loss or damage arising as a result of:
· Any inaccurate or incomplete information being provided by a User;
· The cancellation of a Trip by a Driver or Passenger;
· Any failure to make payment of a Cost Contribution (for the free service without booking);
· Any fraud, fraudulent misrepresentation or breach of duty or breach of any of these Conditions by a Driver or Passenger before, during or after a Trip.
BlaBlaCar will not be liable to any User for any business, financial or economic loss or for any consequential or indirect loss such as lost reputation, lost bargain, lost profit, lost of anticipated savings or lost opportunity arising as a result of the services provided by BlaBlaCar (whether suffered or incurred as a result of the BlaBlaCar’s negligence or otherwise) except in the case of fraud, wilful concealment or theft.
BlaBlaCar’s liability to any User for all losses in respect of any Trip is capped at the sum of £25.
BlaBlaCar will not be liable to any User in relation to any Trip and / or unpaid Cost Contribution and / or Booking Fee unless BlaBlaCar is notified of a claim relating to that Trip or unpaid Cost Contribution and / or Booking Fee within 3 months of completion of the Trip.
Nothing in this Agreement limits or excludes BlaBlaCar’s liability for death or personal injury arising as a result of BlaBlaCar’s negligence.
Given that Drivers are required to hold valid insurance to cover a Trip and given that BlaBlaCar’s service is limited to putting Drivers and Passengers in touch with each other and cannot oversee any Trip Users accept that the limitations on the BlaBlaCar’s liability set out above are reasonable.
4. General Terms
4.1 Suspension or withdrawal of Site access
In the event of non-compliance on Users’ part with all or some of the Conditions, Users acknowledge and accept that BlaBlaCar can at any time, without prior notification, interrupt or suspend, temporarily or permanently, all or part of the service or access to the Site (including in particular User Accounts).
4.2 Intellectual property
The format and content of this Site is protected by United Kingdom and international copyright and BlaBlaCar reserves all of its rights in relation to its copyright whether owned or licensed to BlaBlaCar.
All rights are reserved in relation to any registered and unregistered trademarks (whether owned or licensed to BlaBlaCar) which appear on the Site.
This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of BlaBlaCar. No party is entitled to systematically extract and/or re-utilise parts of the contents of the Site without the express written consent of BlaBlaCar. In particular, the use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Site is strictly prohibited.
4.3 Content of the Site provided by the Users
By displaying content on this Site, Users expressly grant a licence to BlaBlaCar to display the content and to use it for any of BlaBlaCar’s other business purposes.
Users of this Site are expressly asked not to publish any defamatory, misleading or offensive content or any content which infringes any other persons intellectual property rights (e.g. copyright). Any such content is contrary to BlaBlaCar’s policy and BlaBlaCar does not accept liability in respect of such content, and the user responsible will be personally liable for any damages or other liability arising and agrees to indemnify BlaBlaCar in relation to any liability it may suffer as a result of any such content. However as soon as BlaBlaCar becomes aware of infringing content, BlaBlaCar shall do everything it can to remove such content from the Site as soon as possible.
4.4 Partner sites
BlaBlaCar reserves the right to reproduce any information that appears on the Site or on the partner sites.
In particular, ads published on one of the sites maintained or co-maintained by BlaBlaCar may be reproduced on other sites maintained or co-maintained by BlaBlaCar or third parties.
5. Law and Jurisdiction
These terms shall be governed by the law of England and Wales and any disputes arising in relation to these terms shall be subject to the jurisdiction of the Courts of England and Wales.
1.3 [Comuto SA is registered under the Data Protection Act 1998 (the “Act”). The Act sets out a number of important principles that organisations must apply when processing personal data. For more information see http://ico.org.uk/.]
2.1 We may collect and process the following personal information or data (information that can be uniquely identified with you) about you:
2.1.1 Certain information required to register with the Site or to access other services provided by us, including your name, address, date of birth and if you are a Driver certain information about your vehicle etc.;
2.1.2 Your e-mail address and a password;
2.1.3 A mobile phone number;
2.1.4 A record of any correspondence between you and us;
2.1.5 A record of any bookings you have made or advertisements you have placed with or through the Site;
2.1.6 Your replies to any surveys or questionnaires that we may use for research purposes;
2.1.7 Details of accounting or financial transactions including transactions carried out through the Site or otherwise. This may include information such as your credit card, debit card or bank account details, details of Trips or Legs (as described in our Conditions) you have booked or offered through the Site;
2.1.8 Details of your visits to the Site and the resources that you access;
2.1.9 Information we may require from you when you report a problem with the Site.
2.2 We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us but you may not be able to take advantage of all the services we offer without doing so.
2.3 Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
2.4 An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).
2.5 We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.
3.1 We may use this information to:
3.1.1 ensure that the content of the Site is presented in the most effective manner for you and for your computer and customise the Site to your preferences;
3.1.2 assist in making general improvements to the Site;
3.1.3 carry out and administer any obligations arising from any agreements entered into between you and us;
3.1.4 allow you to participate in features of the Site and other services;
3.1.5 contact you and notify you about changes to the Site or the services we offer (except where you have asked us not to do this);
3.1.6 collect payments from you;
3.1.7 analyse how users are making use of the Site and for internal marketing and research purposes.
3.2 We will not resell your information to any third party nor use it for any third party marketing.
4.1 If we charge you any fees or collect any money from you in relation to any services on the Site, including any sponsorship money, credit or debit card payments will be collected by our payment processor.
4.2 In order for payments to be processed you may need to provide some necessary details to our payment processor. We will tell you about this at the point we collect that information.
4.3 We do not disclose any information you provide via the Site any third parties except:
4.3.1 As part of our booking process and in order to provide our services information may be passed to a Passenger (if you are a Driver) or to a Driver (if you are a Passenger).
4.3.2 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
4.3.4 we may share information with our international partner websites where you have made a booking through the Site with a user of our partner websites or where you have used the Site tointeract with a third party;
4.3.5 we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
4.3.6 to protect the rights, property, or safety of Comuto SA, the Site’s users, or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
4.4 Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.
5.1 A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. The information in a cookie does not contain any personally identifiable information you submit to our site.
5.3 Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To change your browser settings you should go to your advanced preferences.
5.5 If you choose not to accept the cookies, this will not affect your access to the majority of information available on the Site. However, you will not be able to make full use of our online services.
6.1 We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this Site.
6.2 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.
6.3 We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our Site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.
6.4 Where you use passwords, usernames, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.
7.2 We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the Site. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
7.3 In addition, if you came to this Site via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
8.2 If you use the Site while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
8.3 By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact page.
Set your schedule,
itinerary and price per seat.
Search for drivers going
your way and choose yours.
Passengers get in touch with drivers
and confirm the details of the trip.
Share your trip! After travelling together, leave your
co-travellers a rating and help build the community.
By travelling together, members share the cost of their trips. With BlaBlaCar, drivers offset their motoring costs and passengers save money on transport.
Car sharing is social and fun. You’ll meet great people like you, and have interesting conversations along the way.
63% of cars on the road carry no passengers, creating congestion & pollution. Car sharing makes driving more efficient and sustainable by filling empty seats.
All members of the Association of British Insurers have agreed that if passengers contribute to costs, without making a profit, your insurance cover is not affected, as long as rides are given in a vehicle seating eight passengers or less. BlaBlaCar fully complies with these requirements and calculates prices following HM Revenue & Customs Approved Mileage Payment Allowance.
We create a secure service by making sure that all members are acting under real identities. Every time members meet in real life they rate each other, allowing them to build up a trusted reputation in the BlaBlaCar community.
BlaBlaCar needs your phone number and email to help you get in touch with members to plan a car share. But your confidentiality will be totally respected: you can enable the Hidden Number Option and hide your number. Our internal messaging service will also allow you to email members without ever disclosing your email address to them.
Providing the right environment ensures that member interaction is always considerate and responsible. That’s why all published content is moderated. And if you ever need us, the Support Team is available every day of the week to help you get the best out of BlaBlaCar.