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Frequently Asked Questions

How do I cancel my booking?

You can cancel any booking from Bookings.

We know how quickly plans change, just cancel your booking as soon as you can. It’s easier for everyone. That’s also why your refund depends on when you cancel.

Here’s the breakdown:

- I cancel more than 24 hours before departure

We’ll give you a full refund, excluding service fees.

- I cancel in the last 24 hours before departure

We’ll refund you 50% of your booking, excluding service fees.

- I don’t show up

We’ll compensate the driver your full contribution. We’ve worked out this Cancellation policy to be as fair as possible to drivers and passengers. If you cancel the day before or the same day, it’s harder for drivers to find new passengers to share their costs. That’s why we don’t refund the full amount at this point.

Regardless, the most important thing to do when you have to cancel is let drivers know. We’re all part of keeping carpooling a reliable way to travel.

Not found the answer you were looking for? Contact our Member Relations team