Frequently Asked Questions

How do I cancel my booking if an unexpected situation occurs?

An unexpected situation can always occur! Do you need to cancel your booking due to unforeseen circumstances?

Cancel your booking on the site, by going to your Dashboard and then clicking on "Bookings". The sooner you cancel, the better!

If you cancel your booking, you will be refunded according to the time at which you cancel, relative to the departure time:

- If you cancel more than 24 hours before departure:

You receive a full refund, excluding the booking fees.

- If you cancel within the last 24 hours before departure:

You are refunded 50% of the amount paid, excluding booking fees. The deduction of 50% allows BlaBlaCar to compensate your driver for this late cancellation.

- If you do not show up at the meeting point or if you cancel after departure:

You are not refunded and your driver is compensated as if you had travelled together - even if you do not give your booking code.

Not found the answer you were looking for? Contact our Member Relations team