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Frequently Asked Questions

My phone number is linked to another profile

You created your profile on BlaBlaCar and you cannot use your phone number because it is linked to another profile?

We have developed a simplified procedure to help you recover your phone number. Enter it here.

If the following error message is displayed after entering your number, click on the link titled “Recover this number”:

“Phone number 07xxxxxxxx is already linked to profile a*****z@xxxxx.com …Recover this number to link it to your account.”

Then please check the box corresponding to your situation so that our system can send you a verification SMS. It will enable you to associate your phone number to your profile.

Please note that the experience level and ratings are elements which are essential to

the proper function of our service. Therefore, we recommend you always keep your old profile rather than create a new one.

Not found the answer you were looking for? Contact our Member Relations team