Trust & Safety
There are three important ways in which we create the environment for a secure car sharing community. First, member identities are authentic. Second, the community self-moderates, using profiles and ratings to evaluate members and vet those that do not respect the BlaBlaCar spirit of positive community collaboration. Third, BlaBlaCar has a dedicated Member Relations team, available every day to support users, so you always get the best experience out of BlaBlaCar.
The BlaBlaCar transport network is driven by people, real people! That's why members use their real identities, and pseudonyms are not accepted, ensuring that people behave responsibly, under their real name (and real photo!): phone numbers and emails are both verified and we offer Facebook Connect so members can link their BlaBlaCar profile to their existing social network.
Trust is at the centre of all communities, and BlaBlaCar is no exception. On BlaBlaCar, every time two members meet in real life they publicly rate each other, allowing the members to build up a trusted community reputation. This means that before you travel with another member you can read their ratings and benefit from the experience of other members. If a member has been declared trustworthy by several people in the past, you can trust them too.
On BlaBlaCar, you get to choose your travelling companions. Passengers contact drivers of their choice, and in turn, drivers can quickly accept or decline requests. To help members decide, in addition to ratings, BlaBlaCar provides valuable information about each members recent activity and experience level. This means you will always be confident and comfortable planning a car share.
BlaBlaCar has an international team that moderates all published content to ensure that member interaction is always respectful and responsible. All photos, comments and profiles are scrutinised to guarantee the trustworthiness of our community, and provide you with a reliable, high quality service.
Passengers only contribute to drivers’ journey costs and hence no profits are made by drivers. This is ensured by capping the price per passenger and the number of passengers drivers can take so that fuel contributions are not higher than HMRC’s Approved Mileage Payment Allowance. All members of the Association of British Insurers have agreed that so long as drivers don’t make a profit their insurance is not affected. On top of drivers’ existing insurance, BlaBlaCar has partnered with AXA to provide additional insurance, free of charge, on all journeys offered and booked through BlaBlaCar’s online booking system. This includes Breakdown Cover and Onward Travel, Legal Protection as well as Personal Accident cover. Find out more about this additional insurance.
BlaBlaCar needs your phone number to verify your identity and to send you notifications when you plan a car share. But this doesn’t mean anyone will be calling you on it! Whether you prefer to receive emails or just don’t have time to take calls, enabling the Hidden Number Option means your number will NOT be shown to members on your profile. And thanks to our internal messaging service, you can talk to any member without ever disclosing your email address either. When a member writes to you, you’ll get a nice email from us, letting you know that you have a message available in your member space. It’s simple and all your details remain strictly confidential.
Member Relations team
The Member Relations team are available every day of the week to help our members get the best out of BlaBlaCar: a dedicated and friendly team that provides answers within 24 hours and can find a solution to everything!